You can track your order any time on our tracking page: onviraloffers.com/track-order. Enter the tracking/order code you received by email with your order confirmation. If you can't find the code, please check your spam folder or contact us at email@onviraloffers.com.

Successful orders generate an on-screen confirmation and an email receipt within a few minutes. If you did not receive an email, please verify your address and check spam/junk folders. Still nothing? Contact us and we'll confirm the status.

Orders are typically processed within 1–2 business days (Mon–Fri). During peak periods or sales, processing may take longer. You will receive a shipping email with tracking as soon as your parcel leaves our warehouse.

Delivery times depend on destination and courier service. Standard deliveries generally arrive in 2–5 business days after dispatch. Final shipping costs and any free-shipping thresholds are shown at checkout before payment.

We start preparing orders quickly, so changes and cancellations are time-sensitive. If you need to edit your address, items, or cancel, contact us as soon as possible with your order number. If the order has already shipped, you can still use your 14-day right of withdrawal after delivery.

Yes. You may withdraw from your purchase within 14 days from delivery for a refund. Items must be returned unused, in original condition and packaging, with all accessories/manuals. To start a return, email email@onviraloffers.com with your order number and we'll provide instructions and the return address. Refunds are issued within 14 days after we receive and inspect the return. Some categories (e.g., perishable, hygiene-sensitive, customized items) may be excluded where permitted by law; any such exclusions are stated on the product page.

Contact us at email@onviraloffers.com within 14 days of delivery to request a return authorization. We'll confirm eligibility, provide the return address and next steps. Please pack items securely and include your order number inside the parcel. Exchanges are processed as a new order after the original item is refunded.

We're sorry if this happens. Please email us within 48 hours of delivery with photos/videos showing the issue and your order number. We will arrange a replacement or refund according to your preference, and we'll guide you through any courier claim if required.

All products are covered by the applicable legal conformity warranty. If you experience a fault under normal use, contact us with details and we will assist with troubleshooting, repair, replacement, or refund as required by law. Warranty coverage does not apply to accidental damage, misuse, or normal wear and tear.

We accept major cards and trusted payment providers (availability may vary by country). All payments are processed via secure gateways over HTTPS. We do not store full card details on our servers.

If your order has not shipped yet, contact us immediately to update the address. If the parcel is already in transit, we'll try to assist with the courier. For missed deliveries, please follow the instructions in your tracking page to reschedule or collect at a pickup point.

If an item is unavailable, we will notify you and offer alternatives, a new estimated date, or a full refund. For preorders, the estimated shipping window is shown on the product page and in your confirmation email.

Yes. Your order confirmation email serves as a receipt, and a formal invoice can be provided on request. Taxes are calculated according to destination and applicable regulations and are shown at checkout before payment.

We process personal data strictly for order management and support, applying GDPR-compliant safeguards such as HTTPS encryption, limited access, and secure providers. You can learn more and exercise your rights in our Privacy Policy and Cookie Policy.

We're here to help. Email email@onviraloffers.com or call +44775622946. Our service hours are Mon–Fri, 9:00–18:00 (CET). Please include your order number for faster assistance.